Relationship between arrangeMY and Training Company
Following the successful provision of an accommodation booking service, arrangeMY were given the opportunity to provide a fully managed training course programme for 15 key training locations around the UK for courses ranging from 2 – 13 days in length.
Guaranteed cost reduction and the utilisation of our dedicated experienced consultants was key in the client’s decision to appoint arrangeMY together with the existing strong relationships that arrangeMY already enjoyed with all major UK hotel groups.
Solution
(250 courses annually – net £500k spend)
- A full and detailed RFP was sent to all major hotel groups who covered locations required
- Specific room sizes / layouts required for courses
- Specific room layouts according to relevant accreditation board requirements
- Negotiated Day Delegate Rates
- Negotiated and introduced clear bespoke terms and conditions including own cancellation policy
- Master bible spreadsheet produced for client and venues to ensure everyone working from same information
- All courses placed with one major hotel chain to reduce costs and centralise communication
- Three way quarterly review meetings with hotel group account manager and client
- No individual contracts rather an arrangeMY an annual service level agreement signed
- Regular feedback sheets analysed – any negatives immediately addressed
- The introduction of a dedicated arrangeMY consultant providing one channel of communication between hotel and client
Results
- Direct savings of £60,000 within first year of operations – against previous year direct spend
- 11% reduction in average day delegate rates by utilising one major hotel chain
- 70% reduction in cancellation fees during first year
- Monthly consolidated invoicing allowed for over 40 hours of reduced client resource
- Management Information providing a clear picture of spend
- Improved service and support enhancing guest and booker experience
- Workload reduction for programme administration staff
- Clear communication channels and enhanced relationships allowing for further savings and efficiencies in year 2
